Frequently asked questions

Who are Equinoxe Solutions?

We are an independent purchasing company aimed at helping independent and small groups to reduce their cost of goods and increase their profit.

Is there a charge?

No. Our service is always completely free.

Do I have to sign a contract?

No. There is no short or long term contract to tie you in – although we hope once you enjoy the benefits of Equinoxe Solutions you won’t want to leave.

Do I have to change supplier?

Not necessarily. We work with a range of national and regional suppliers. We would look to find the best supplier for your needs – occasionally this may mean you need to change. The choice is always yours.

Is it difficult to change suppliers?

It is our job to make sure that if you move supplier the changeover is seamless. Should you experience any teething problems these will be resolved quickly and efficiently by Equinoxe Solutions on your behalf.

Will my ordering and delivery schedule change?

No – not if you stay with the same suppliers. If you do change we will work with you and the new supplier to ensure that you are happy with the ordering and delivery days proposed.

How will I place my order?

You will place your order directly with the supplier – via phone, fax or EDI. Whichever is easiest for you.

Who do I talk to if I have a problem?

Your dedicated Equinoxe Solutions Account Manager is always available to help you with any queries you may have. We want you to receive the best service as well as the best prices.

Why can’t I get these lower prices?

Equinoxe Solutions is able to use the combined volume of all our customers to negotiate great prices. You would not be able to achieve these on an individual basis.

How much can I expect to save by using to Equinoxe Solutions?

There is no guaranteed saving as obviously it will depend on which suppliers you are using and what prices you are paying currently . However, we would aim to achieve a 15% saving on your food and non food spend. A price comparison is free of charge and without any obligation.

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